Effective date: 30.03.2026
1. General Provisions
1.1 This Privacy Policy explains how COMPANER OÜ collects, uses, stores and protects personal data through the website billiardshop.eu.
1.2 The purpose of this Privacy Policy is to provide data subjects with clear information about what personal data we process, for what purposes, on what legal grounds, for how long, and what rights data subjects have.
1.3 We process personal data in accordance with applicable law, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the laws of the Republic of Estonia.
2. Data Controller
2.1 The controller of personal data is:
COMPANER OÜ
Registry code: 12002582
VAT number: EE101400402
Address: Peterburi tee 2, 11415 Tallinn, Estonia
E-mail: info@billiardshop.eu
Phone: +372 509 0008
Website: billiardshop.eu
3. What Personal Data We Collect
3.1 We may collect and process the following categories of personal data:
– first name and last name;
– phone number;
– e-mail address;
– billing and delivery address;
– company details, if the customer is a legal entity;
– order and purchase history;
– payment-related information;
– communication and correspondence with us;
– technical data related to website use, such as IP address, browser type, device information, cookies and usage data.
3.2 We only collect personal data that is necessary for the purposes described in this Privacy Policy.
4. Purposes and Legal Bases for Processing
4.1 We process personal data for the following purposes:
– to process and fulfil orders placed in the online store;
– to communicate with customers regarding orders, deliveries, returns and customer support;
– to issue invoices and comply with legal accounting and tax obligations;
– to manage payments and refunds;
– to protect our rights and prevent fraud or misuse of the website;
– to improve the functionality, security and user experience of the website;
– to send marketing communications, where permitted by law or where consent has been given.
4.2 The legal bases for processing personal data are:
– performance of a contract or taking steps prior to entering into a contract;
– compliance with legal obligations;
– our legitimate interests, including business administration, website security and fraud prevention;
– the data subject’s consent, where consent is required.
5. Payment Processing
5.1 Payments in the online store are processed via Montonio.
5.2 When the customer chooses a payment method offered through Montonio, personal data necessary for payment processing may be shared with Montonio and, depending on the selected payment method, with the relevant payment service provider.
5.3 Such data may include the customer’s name, contact details, order amount and payment-related details necessary to complete the transaction.
5.4 We do not store full bank card details unless this is specifically required and lawfully processed by an authorised payment service provider.
6. Recipients of Personal Data
6.1 We may share personal data with third parties only where necessary and lawful, including:
– payment service providers, including Montonio;
– delivery and logistics service providers;
– IT, hosting, website maintenance and technical support providers;
– accounting, legal and professional advisers;
– public authorities, supervisory authorities or law enforcement bodies where required by law.
6.2 All processors engaged by us are required to ensure appropriate safeguards for the protection of personal data.
7. Data Retention
7.1 We retain personal data only for as long as necessary for the relevant purpose or as required under applicable law.
7.2 Customer communication, order-related data and account information are retained for as long as needed for customer service, dispute resolution and business administration.
7.3 Accounting documents and related source documents are retained for the period required by applicable law.
7.4 Where processing is based on consent, we retain the data until consent is withdrawn, unless another legal basis for retention applies.
8. Cookies and Website Usage Data
8.1 The website may use cookies and similar technologies to ensure website functionality, improve user experience, analyse traffic and support marketing activities.
8.2 Cookies may collect information such as IP address, browser information, device type, pages visited and session data.
8.3 Where required by law, non-essential cookies will only be used based on the user’s consent.
8.4 Users can manage or disable cookies through their browser settings or cookie preferences on the website.
8.5 If you use analytics, advertising or third-party integrations, add them here:
[insert cookie / analytics / marketing tools, e.g. Google Analytics, Meta Pixel, newsletter tools]
9. Data Subject Rights
9.1 Subject to applicable law, the data subject has the right to:
– request access to personal data;
– request correction of inaccurate or incomplete personal data;
– request deletion of personal data;
– request restriction of processing;
– object to processing based on legitimate interest;
– request data portability where applicable;
– withdraw consent at any time, where processing is based on consent;
– lodge a complaint with a supervisory authority.
9.2 To exercise any of these rights, the data subject may contact us at info@billiardshop.eu.
10. Security of Personal Data
10.1 We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.
10.2 Access to personal data is limited to persons who need such access for the performance of their duties.
10.3 Despite our security measures, no method of transmission over the internet or method of electronic storage is completely secure, and therefore absolute security cannot be guaranteed.
11. International Transfers
11.1 As a rule, we process personal data within the European Economic Area.
11.2 If personal data is transferred outside the European Economic Area, we will ensure that such transfer is based on an appropriate legal mechanism and adequate safeguards in accordance with applicable data protection law.
12. Complaints
12.1 If you have any questions or complaints regarding the processing of your personal data, please contact us first at info@billiardshop.eu.
12.2 You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon):
Andmekaitse Inspektsioon
Tatari 39, 10134 Tallinn, Estonia
E-mail: info@aki.ee
Website: aki.ee
13. Amendments to the Privacy Policy
13.1 We reserve the right to amend this Privacy Policy at any time in order to reflect changes in legal requirements, business operations or website functionality.
13.2 The updated version will be published on billiardshop.eu and will enter into force upon publication unless stated otherwise.
14. Contact
14.1 If you have any questions regarding this Privacy Policy or the processing of personal data, please contact:
COMPANER OÜ
Peterburi tee 2, 11415 Tallinn, Estonia
E-mail: info@billiardshop.eu
Phone: +372 509 0008